Seamless Access - Dudley Knox Library

Nested Applications
Breadcrumb
My Accounts, AAL - Utility Links
Annual Report - Seamless Access

Seamless Access

Promote Seamless Access and Remove Barriers to collections, people, and services.

Nested Applications
Seamless Access - Systems Highlights

Information Systems Highlights

  • Library Web Usage
    Our redesigned site continues to provide seamless access for NPS student, faculty and staff to library resources and services. We are focused on maintaining a user-centered Web presence that continues to evolve along with the students and faculty we serve.
     
  • Homeland Security Digital Library
    We collaborated with staff from the Homeland Security Digital Library to harvest more than 89,000 public HSDL records for import to the Dudley Knox Library discovery system.  This new feature provides library users one location to search for HSDL, Calhoun and library catalog items.
Seamless Access - Website Enhancements

Website Enhancements

We updated the bottom half of our homepage to include dynamic “Did you know?” and “Featured Book” content for NPS students and faculty to discover and explore. This upgrade serves to inform and promote the library’s relevant and evolving collections, tools, services, and spaces to our users.

library homepage upgrade

Metadata Services

Metadata Services Highlights

The Metadata Services unit maintains intellectual access to the library’s rich collections through the creation and development of the discovery and retrieval environment.

  • Continued process for making visible and organizing  Special Collections & Archives and NPS Archives materials using the MPLP (More Product, Less Process) process
     
  • Continued to support the digital additions and metadata enhancements to NPS Archive: Calhoun
     
  • Continued process to enhance metadata for electronic format NPS theses and to archive the print format versions
     
  • Continued batch importing of eBook records into our integrated library system and related cleanup of legacy ebooks records resulted in improved discoverability and access to lots of new content
     
  • Ongoing review of metadata workflows and procedures
Reference & Instruction Highlights

Reference & Instruction Highlights

We continued to deploy tools and services that help our users help themselves 24/7.  We did this by providing our in-person and virtual Ask a Librarian service and by creating and maintaining relevant Research Guides, short self-help tutorials, and searchable, timely FAQs.

This year we collaborated with Library Systems to migrate to the newest platform for creating and maintaining our Research Guides, and migrated our users to the newest version of RefWorks, which many students rely on for citation formatting.  We also collaborated with the NPS Center for Educational Design, Development and Delivery (CED3) to create a video tour of the library, which we now show to all incoming students as part of their campus orientation.

We offered in-person group instruction with library orientations for all incoming resident and some distance students, and with workshops and class instruction in the library as well as in the classrooms across campus and virtually.

Seamless Access - Research Guides Migration

Research Guides System Upgrade

As part of the migration to an upgraded Research Guides CMS, LibGuides, we completed front-end Web development for the new system. Library Systems collaborated with the Reference team to seamlessly integrate the look and feel of this new system with the rest of the library’s Web presence.

research guides landing page

Seamless Access - Acquisitions Highlights

Acquisitions & Licensing Highlights

The Metadata Services unit also manages the acquisition and licensing of content for the library collections, in all formats (book, journals, ebooks, databases).

  • We identified a new practice for licensing to better reflect FAR (Federal Acqusitions Regulation); this practice enables content purchases and renewals to be more efficiently acquired, properly licensed and enabled for library users to discover.
     
  • We expanded our use of FEDLINK (Federal Library and Information Network, Library of Congress) as a vehicle to purchase new information products and renew existing subscriptions. Using FEDLINK streamlines the procurement process for the library and permits these acquisitions transactions to be more efficently executed and made available to library users.
     
  • Collaborations with eResources and Content teams "leaned" acquisitions workflows and improved processes
Navigation Menu
Seamless Access - User Feedback

User feedback

"Your staff is awesome!  Time from request to delivery was 7 minutes.  Truly amazing."

- Student, Defense Analysis

"Your presentation to the Manpower students this afternoon was outstanding! Exactly what they needed... I believe the students will be more confident and better prepared in finding references for their course papers and thesis projects."

- Faculty, Graduate School of Business and Public Policy

"Hoorah!  Thank you!  You've rescued our project."

- Faculty, Graduate School of Business and Public Policy

"Thank you for the great help that I received from the incredibly dedicated librarians!"

- Student, Systems Engineering

"(Your new Research Guide for my class) looks GREAT to me! Easy to navigate, nicely organized, excellent source material. Thanks so much for doing this."

- Faculty, Operations Research

"(Your recorded presentation) looks great. I really appreciate all you do in support of our SE programs and in particular this kind of presentation for our 721 students."

- Faculty, Systems Engineering

"Thank you very much! The link provided below is perfect for my needs. Thanks again for the excellent support!"

- Research Associate, Meteorology

Seamless Access - Events & Exhibits

Events & Exhibits

Our homepage slideshows promoted events and exhibits in the library throughout the year.

Learner Centered Spaces Slideshow
Seamless Access - Facts & Figures

Facts & Figures

Nested Applications
FY16 Top 10 Webpages

Top Ten Webpages

Page Title Visits
Homepage 324,687
Library Catalog 243,145
Citation Styles Research Guide 85,342
DOD Service Portals Research Guide 34.022
Articles & Research Databases 27,844
NPS Theses 25,870
Library Proxy Access  23,343
SFX - Online Journal Access 22,814*
My Accounts 18,316
Research Guides 13,557

*data collected Jun - Sep 2016

Top Research Guides

Top Research Guides

We created a wide range of research guides to help students, faculty and visitors quickly come up to speed on various topics.

Guide Title Visits
Citation Styles 85,342
DOD Service Portals 34,022
Homeland Security 7,504
Citation Management 6,707
Congressional Research Service Reports 4,667
Military Rank, Awards, Insignia, Medals, Seals & More 4,296
Defense Analysis 4,176
Vietnam Conflict 4,172
Manpower 2,771
Defense Acquisition 2,637
Systems Engineering 2,085
Asian Studies 2,058
African Studies 2,035
Top FAQs

Top FAQs

Our self-service FAQ helps patrons help themselves!  We capture questions with no FAQ entry, create a response, and our patrons help us "pay it forward" to help the next patron.

Question Visits
I am locked out of my NPS account or have forgotten my password.  How can I unlock my account or reset my password? 484
How do I find someone's military service record (DD-214)? 464
Do the library computers have CAC card readers? 276
What is Turnitin? How can I sign up to use it to check my work for possible plagiarism? 108
What are the Starbucks hours (for the Library Starbucks)? 71
Can I renew an ebrary book after the 14 day checkout or download period has expired? 57
Where can I find official NPS Instructions? 49
What is Knovel? 42
Does the library have a shredder? 42
What is SCOLA and how can I access it? 30
How can I learn how to use LexisNexis? 30

 

Seamless Access - Top Video Tutorials

Top Video Tutorials

This year we updated all of our screencast tutorials and created some new ones, so that our users can help themselves 24/7 with basic library research tasks.

Tutorial Views*
Find Articles on a Topic 972
Finding a Specific Journal Article 959
FInding a Specific Journal 941
Finding NPS Theses on a Topic 692
Finding Faculty Advisor Information in NPS Theses 447
Introduction to the Human Systems Integration Research Guide 383
FInding Ebooks in the Library's Catalog 356
Does the Library Have This Book? 289
Getting Help 180
Renewing Interlibrary Loan Materials 171
Accesing Licensed Library Resources from Off Campus 146
* Number of views of each tutorial's index file
Facts & Figures 2

Alumni Access

Alumni Library Users

Top International Alumni Countries

Seamless Access - Electronic Resources

Electronic Resources

Vendor access issues to licensed content continue to be a challenge, but internal processes are resolving issues more quickly and minimizing service interruptions for our patrons.

 

 

 

Reference & Instruction

Reference Questions

Total Reference Questions

Reference Questions by Service Point 

READ 3-6 as a % of All Questions 

       Definitions: READ (Reference Effort Assessment Data)

Reference Queestions vs FAQ

Library Instruction

Instruction Sessions by Type

Instruction Session Participants by Type

Seamless Access - Interlibrary Loan

Interlibrary Loan Borrowing

Through Interlibrary Loan we borrow materials from other libraries for our NPS faculty, staff and students.  Article requests are typically filled within 24 hours, while requests for returnable materials (books, AV, etc.) may take several days.

 

ILL Borrowing rev

Interlibrary Loan - Who we Borrow From
Who We Borrow From - AY 2016
Library Name Requests Filled Percent of Total
Middlebury Institute of International Studies at Monterey (California) 120 10.68%
University of Wyoming Libraries 91 8.10%
California State University, Sacramento 90 8.01%
California State University, Fullerton 81 7.21%
James Madison University (Virginia) 76 6.76%
California State University, Monterey Bay 70 6.23%
University of California, Santa Cruz 61 5.43%
Central Michigan University 55 4.89%
Texas Tech University Libraries 54 4.80%
San Joes State University (California) 50 4.45%
Claremont Colleges (California) 48 4.27%
University of Idaho 43 3.83%
Harvard University, Yenching Library (Massachusetts) 41 3.65%
University of Wisconsin, Madison 40 3.56%
University of Arkansas Libraries 37 3.29%
California State University, Stanislaus 36 3.20%
Eastern Michigan University 36 3.20%
Middlebury College Library (Vermont) 33 2.94%
University of Wisconsin 31 2.76%
University of Puget Sound (Washington) 31 2.76%
Seamless Access - Interlibrary Loan Lending

Interlibrary Loan Lending

We share our collections with other library institutions throughout the world.  This service experienced a 14% increase in the number of requests received over AY 2015.

 

ILL Lending Comparison rev

Seamless Access - Who we Lend To
Who We Lend To - AY 2016
Library Name Requests Filled Percent of Total
National Institute of Standards & Technology (Maryland) 125 8.43%
Webster University (Missouri) 124 8.37%
NASA Glenn Research Center (Ohio) 124 8.37%
U.S. Army Research Center (Ohio) 123 8.30%
Institut de l'information scientifique et technique (France) 108 7.29%
Kennesaw State University (Georgia) 69 4.66%
California State University, Fullerton 68 4.59%
Antioch University (New Hampshire) 66 4.45%
U.S. Department of Energy 61 4.21%
University of Redlands (California) 59 3.98%
Central Washington University 46 3.10%
Center for Disease Control and Prevention (Georgia) 46 3.10%