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Dudley Knox Library

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Print, Copy, Scan, Fax

 

Print from your laptop, NPS-login computers, or Public Access computers. We have 7 printers from which you can print, copy, scan, or fax.

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Laptops

Install printers on your:

Hard-copy instructions available at the Information Desk.

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NPS-Login Computers

  • Click Print on any document
  • Set your passcode (You only have to do this once.)
  • Note which printer your job went to.
  • Go to that printer and release your job.

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Public Access Computers

Print your document, and take the card with Owner and Passcode to the printer to release your job.

Public access computers print card

Please don't change the passcodes on the Public Access Computers.

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FAQs

Xerox error

Macs - Make sure you choose the Library Printers Preset (that's where your passcode is stored).

PCs - You need to enable Secure Print for every printer

  • Look for your NPS username.
  • If you used a Public Access computer, look for the workstation name. Example: pillar4a.
  • If you used your laptop, look for your Admin name.

Check that you're at the printer where you sent the job.  

For the Public Access computers, if you sent it to the default printer, make sure the passcode card matches the computer station.

For laptops, make sure you're on the NPS wireless, not the Guest Wireless.

If you're printing something from webmail, Sakai, Python, or some other website, try downloading the document first and then printing, instead of printing from the browser.

As a workaround, try sending your job to a different printer, and let the Information Desk know. The printer may need to be restarted.

Yes, you can resend the job to another printer.  Printers 1-5 are on the 1st floor.  Printers 6 & 7 are on the 2nd floor.
Yes, print jobs can be deleted from the printer. Print jobs not released will be automatically purged in 5 hours.
For 5 hours or until released by the user. Print jobs older than 5 hours are automatically purged from the queue.

Yes, you can change the print options such as single sided, color, stapled, hole punched, etc. before sending to the printer.

Mac

  • Go to the Layout or Copies & Pages dropdown and find Xerox Features
  • Go to the next dropdown and choose Paper/Output or Color Options and make your selections
  • If you don't see some options, you have to first enable them in the Printer Options  
  • Remember to choose Library Printers in the Presets dropdown

 

PC

  • In the print dialog box, click the Properties button
  • Make your selections from the Printing Options tab or the Image Options tab
Ask staff at the Information Desk to clear jams. Please don't try to clear jams yourself. Your job should resume printing after the jam or reason for pausing is cleared.

This sometimes happens with PDFs. Printer asks for different paper size than normal.

Solution:  Uncheck the "Choose paper source by PDF page size" box.

Print settings

 

 

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Printer Locations

#1-5          1st Floor

#6 & 7       2nd Floor

If you just have to copy, scan/email, or fax something, use the dedicated machine on the 1st floor. We also have a stand alone scanner machine. Ask at the Information Desk.

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Printing Problems?

For paper jams, or other problems not listed in the FAQ, please ask for help at the Information Desk.

IT assistance available Mon - Fri, 0800-1600.