Seamless Access - Dudley Knox Library

Nested Applications
Seamless Access 2017

Seamless Access

Seamless Access

 

Promote Seamless Access and Remove Barriers to collections, people, and services.

Nested Applications
Seamless Access - Systems

Single Sign-on

You asked, we listened! Starting in June 2017, NPS credentials became the single means for all library resources and services that require a login. NPS users no longer have to remember multiple logins to multiple online applications.

 

Homepage Redesign

As part of our new search we redesigned our homepage to feature a prominent central access point to our new search.

New design highlights:

  • Self-help utility bar provides quick access to today’s hours, Ask a Librarian, and My Accounts.
     
  • New, prominent search box makes it easy for users to search for articles, books, and more.
     
  • Background image showcases the library’s iconic exterior, welcoming users to our online “front door”.
Seamless Access - Restricted Resources

Restricted Resources Highlights

Restricted Resources and Services serves as the access point for NPS’s restricted and classified products, as well as the long term archive of physical copies of most NPS theses and faculty reports across the classification spectrum. A few of highlights from this year:

  • Transferred the last of the hardcopy NPS theses & reports into our vault for long term protection and archiving, bringing to an end the multi-year digitization project
     
  • Increased activity in services provided to NPS and members of the public seeking reviews and downgrades of older NPS theses, expanding the availability of NPS generated knowledge
     
  • Implemented a major upgrade of our restricted integrated library system, to include a new server and new operating system, to ensure continued secure and responsible management of our intellectual resources
Seamless Access - Reference & Instruction

Reference & Instruction Highlights

Implementing the new library search was an all-hands library effort. The reference team took responsibility for:

  • Configuring and customizing the search interface.
     
  • Doing outreach prior to and following the launch 
     
  • Creating and updating instructional materials such as handouts, presentations, and research guides
     

While this was our primary focus, we also:

Our instruction increased this year, due largely to increased opportunities for subject liaisons in resident, distance and hybrid classes.

With changes in library staffing, we took on new responsibilities in the areas of electronic resources procurement, management, and usage analysis. 

Seamless Access - Metadata Services

Metadata Services Highlights

Metadata Services maintains intellectual access to the library’s rich collections through the creation and development of the discovery and retrieval environment.

  • Continued making visible and organizing Special Collections & Archives and NPS Archives materials using the MPLP (More Product, Less Process) process
     
  • Continued supporting the digital additions and metadata enhancements to NPS Archive: Calhoun
     
  • Continued enhancing metadata for electronic format NPS theses and archiving the print format versions
     
  • Continued batch importing of ebook records into our new integrated library system and related cleanup of legacy ebook records resulted in improved discoverability and access to new content
     
  • Ongoing review of metadata workflows and procedures
Seamless Access - Feedback

User Feedback

 

"I just ...had a great customer service experience. We don’t highlight the great work of folks making the magic happen around here enough so I thought you might like some positive feedback on one of your folks."

- Military Faculty, Electrical & Computer Engineering


"I am greatly humbled for the opportunity you have extended to me to access your rich resource base. I look forward as an alumni to use the Library for my academic enrichment."

- Alumnus


"I cherish my association with NPS, which remains alive through the alumni library access."

- Alumnus


"I'm always impressed with your responsiveness."

- Faculty, Graduate School of Business & Public Policy


"The library's citation styles guide has been my best friend. It's a great resource!"

- Student, National Security Affairs


"I couldn't have completed my thesis without the library's citation styles guide!"

- Student, Graduate School of Business & Public Policy (recipient of Outstanding Thesis award).


"Thank you so much for your expertise with this! This is exactly what I needed to get me moving in the right direction."

- Student, Defense Analysis


"Thanks so much for your help yesterday. I am pleased to know you are there for me and very much look forward to leveraging your expertise as I commence my PhD research."
- Student, Systems Engineering

Facts & Figures 2017

Facts & Figures

Nested Applications
Seamless Access - Web

Top Web Apps

Start your research, get help, reserve study rooms, search for resources, request items, and more - anywhere, anytime!

Web App Visits
NPS Archive: Calhoun 591,896
Library Website 535,146
Research Guides 221,181
Library Search 72,884*
Reserve a Room 69,424**
Request Article or Book (Interlibrary Loan) 15,605
Ask a Librarian 7,884

*Statistics are for a partial FY (Jul-Sep 2017)
**Statistics are for a partial FY (Feb-Sep 2017)

Seamless Access - FAQ Statistics

Self-Help FAQ

Our self-service FAQ helps patrons help themselves!  We capture questions with no FAQ entry, create a response, and our patrons help us "pay it forward" to help the next patron.

Total Number of FAQs 182
Total FAQ Views 4,966
% Top 10 FAQ views 45%
 

Top 10 FAQs

FAQ Visits
I am locked out of my NPS account or have forgotten my password.  How can I unlock my account or reset my password? 877

How do I find someone's military service record (DD-214)?

517
Do the library computers have CAC readers? 440
What are the Starbucks hours (for the Library Starbucks)? 152
Turnitin Plagiarism detection software 97
Can I renew an Ebook Central book after the checkout period has expired? 75
Does Write N Cite work with Word 2016 for Macs? 73
What is Knovel? 72
Set Google Scholar to link to full text of articles 65
Does NPS have access to survey software 61

 

Seamless Access - Top Research Guides

Top Research Guides

We created a wide range of research guides to help students, faculty and visitors quickly come up to speed on various topics. Here are some of our most used guides.

Guide Title Visits
Citation Styles 92,547
DOD Service Portals 11,295
Homeland Security 9,034
Book Reviews 6,711
Congressional Research Service Reports 5,934
Military Rank, Insignia, Awards, Seals, Ceremonies 5,145
Defense Budget 3,407
Historic Hotel Del Monte Tour Guide 2,867
Researcher Visibility 2,844
Defense Acquisition Programs 2,798
Asian Studies 2.491
Search Basics 2,059
Acquisition & Contracting 1,984
Systems Engineering 1,699
Military Music 1,675
Seamless Access - Instruction

Library Instruction 

Our library instruction sessions continue to be popular with students. We provide synchronous instruction sessions to distance-learning and hybrid-learning students both "in person" and virtually.

 

Instruction Sessions


Instruction Session Participants


Total instruction Session Attendance per Student

Seamless Access - Alumni

Alumni Access

We continue to provide selected resources to graduating alumni who elect to register for our Alumni services.

Alumni Library Users


Top International Alumni Countries

 

Facts & Figures - Reference Questions

Reference Questions

Total Questions


Reference Questions per Student


Reference Questions by Service Point


Read 3-6 as a % of All Questions

       Definitions: READ (Reference Effort Assessment Data)


Reference Question vs FAQ

Users were able to find answers to nearly 10% of their inquiries using our searchable FAQ.

Access Services - Interlibrary Loan

Interlibrary Loan Borrowing

Interlibrary loan borrows materials from other libraries for NPS faculty, staff and students. Article requests are typically filled within 24 hours, while returnable materials (books, AV, etc.) take a few days.

While Interlibrary Loan Borrowing and Circulation services have experienced a slight downward trend in recent years, much of that trend is attributed to the steady increase in electronic resources (journals and ebooks) that we make available to our users 24/7.

 

Interlibrary Loan Borrowing by Item Item FY 2015-2017

 

Who We Borrow From
Library Name Percent of Total
California State University, Sacramento 13.39%
Middlebury Institute of International Studies at Monterey 10.89%
California State University, Fullerton 8.57%
University of Wyoming Libraries 8.38%
James Madison University (Virginia) 6.94%
University of Wisconsin, Madison 3.95%
Claremont Colleges (California) 3.95%
University of Arkansas 3.85%
University of Texas at Arlington 3.85%
San Jose State University (California) 3.76%
Texas Tech University Libraries 3.66%
California State University, Monterey Bay 3.66%
University of Minnesota 3.47%
University of Michigan 3.28%
St. Mary's College (California) 3.18%
University of Idaho 3.18%

Interlibrary Loan Lending

Our library is an international resource and we readily share our collections with other library institutions.

Interlibrary Loan Lending FY2015-FY2017

 

Who We Lend To
Library Name Percent of Total
NASA Glenn Research Center (Ohio) 8.12%
Yonsei University (Seoul, Korea) 7.98%
Webster University (Missouri) 7.57%
National Institute of Standards & Technology (Maryland) 6.46%
U.S. EPA (Ohio) 6.12%
Chapman University (California) 5.98%
U.S. Army Research Laboratory (Maryland) 5.43%
University of Redlands (California) 4.81%
Kennesaw State University (Georgia) 4.33%
Center for Disease Control Library (Georgia) 4.33%
Inist-CNRS Service Recours (France) 3.65%
Jet Propulsion Laboratory (California) 3.37%
Naval Research Library (Washington, DC) 2.89%
Antioch University (New Hampshire) 2.82%
Idaho State University 2.82%
University of Idaho 2.54%
Naval Undersea Warfare Center (Rhonde Island) 2.54%
Chatham University (Pennsylvania) 2.41%
Patuxent River Technical Library 2.41%
Oregon Institute of Technology 2.41%
University of Charleston (West Virginia) 2.41%